What should be done if risk indicators cannot be mitigated after research?

When risk indicators cannot be mitigated after thorough investigation, it is crucial to escalate the customer for additional investigation. This step involves seeking further scrutiny and analysis, often involving more specialized teams or resources, to determine the appropriate response to the identified risks. Escalation allows for better-informed decisions regarding the customer's activity and potential compliance issues, ensuring that any suspicious behavior is adequately evaluated and managed.

This approach is fundamental to maintaining the integrity of the financial system and upholding anti-money laundering (AML) regulations. It reflects a proactive stance in identifying and addressing potential issues rather than ignoring them or taking drastic measures without sufficient information. Escalating a case for further investigation helps ensure that all relevant data and insights are considered before making significant decisions, such as closing an account or taking other actions that could affect customer relationships.